Shipping Policies

Last Updated: 6/6/2026 

1. INTRODUCTION

Welcome to AUFL.SHOP (“Website”), owned and operated by Ajanta Universal Fabrics Limited (“AUFL”, “Company”, “we”, “our”, or “us”), a Public Limited Company incorporated under the laws of India and having its registered office at Tasawade MIDC, Karad, Satara, Maharashtra – 415109, India. 

This Shipping & Delivery Policy (“Policy”) explains how orders are processed, shipped, tracked, and delivered through AUFL.SHOP. 

This Policy applies to all products sold through AUFL.SHOP, including but not limited to: 

• Artist Canvas Rolls 

• Stretched Canvases 

• MDF Canvas Panels 

• Shape Canvas Panels 

• Canvas Bags 

• Crossbody Bags 

• Greige Canvas 

• Dyed Canvas 

• Finished Canvas 

• Textile and canvas-based products 

By placing an order through AUFL.SHOP, you agree to this Policy. 

 

2. SCOPE OF POLICY

This Policy applies to: 

• Individual Consumers (B2C) 

• Corporate Customers 

• Dealers 

• Distributors 

• Educational Institutions 

• Art Schools 

• Industrial Buyers 

• Wholesale Customers 

• Institutional Customers 

This Policy governs domestic and, where available, international shipments arranged through AUFL.SHOP. 

 

3. ORDER PROCESSING TIMELINE

Orders are generally processed within: 

1–3 Business Days after successful payment confirmation. 

Processing includes: 

• Order verification 

• Inventory confirmation 

• Quality inspection 

• Packaging 

• Shipping label generation 

• Handover to courier partner 

Processing timelines may increase during: 

• High-demand periods 

• Festivals 

• Promotional sales 

• Inventory audits 

• Force majeure events 

Order processing and delivery timelines are estimates only and are not guaranteed. 

 

4. ORDER VERIFICATION PROCESS

AUFL reserves the right to verify orders before dispatch. 

Verification may include: 

• Payment confirmation 

• Contact verification 

• Address verification 

• Fraud screening 

• GST verification for B2B orders 

Orders may be delayed, modified, or cancelled if verification cannot be completed. 

 

5. SHIPPING LOCATIONS COVERED

AUFL.SHOP currently ships to serviceable locations within India. 

Shipping availability depends on: 

• Destination PIN code 

• Courier network coverage 

• Logistics partner serviceability 

• Regulatory restrictions 

Certain remote locations may require extended delivery timelines. 

 

6. DOMESTIC SHIPPING POLICY

Domestic shipping is available throughout India where courier partners provide service. 

Delivery times generally range from: 

• Metro Cities: 2–7 Business Days 

• Tier 2 & Tier 3 Cities: 3–10 Business Days 

• Remote Locations: 5–15 Business Days 

Actual delivery times may vary. 

 

7. INTERNATIONAL SHIPPING POLICY

International shipping may be offered on selected products and destinations. 

International shipments may be subject to: 

• Customs regulations 

• Import duties 

• Taxes 

• Local regulations 

• Documentation requirements 

Any customs duties, import taxes, or local charges shall be the responsibility of the customer unless otherwise specified. 

AUFL does not guarantee customs clearance timelines. 

 

8. SHIPPING CHARGES

Shipping charges may be determined based on: 

• Product dimensions 

• Weight 

• Delivery location 

• Courier rates 

• Order value 

Applicable shipping charges will be displayed during checkout before order confirmation. 

AUFL reserves the right to revise shipping charges without prior notice. 

 

9. FREE SHIPPING CONDITIONS

AUFL may offer free shipping promotions from time to time. 

Eligibility may depend on: 

• Minimum order value 

• Product category 

• Delivery location 

• Promotional campaigns 

Free shipping offers may be modified or withdrawn without notice. 

 

10. COURIER PARTNER SELECTION

AUFL utilizes multiple courier partners through Velocity Shipping Aggregator. 

Courier partners may include: 

• Delhivery 

• Blue Dart 

• DTDC 

• Xpressbees 

• Ecom Express 

• Shadowfax 

• India Post 

• Other authorized logistics partners 

Courier selection is determined automatically based on: 

• Serviceability 

• Shipping speed 

• Package dimensions 

• Weight 

• Destination 

• Operational efficiency 

Customers generally cannot select a specific courier partner. 

 

11. VELOCITY SHIPPING AGGREGATOR INTEGRATION

AUFL.SHOP is integrated with Velocity Shipping Aggregator. 

Velocity Shipping automatically allocates shipments to suitable courier partners based on: 

• Service coverage 

• Delivery performance 

• Shipping cost 

• Delivery timelines 

• Operational requirements 

AUFL is not responsible for independent operational decisions made by courier partners or the shipping aggregator. 

 

12. SHIPMENT TRACKING

Once an order is dispatched: 

• A tracking number (AWB number) will be generated. 

• Tracking details will be shared through email, SMS, WhatsApp, or customer account notifications. 

Customers may track shipments: 

• Through AUFL.SHOP 

• Through courier partner websites 

• Through shipment tracking links 

Tracking updates depend on courier partner systems. 

 

13. ESTIMATED DELIVERY TIMELINES

Delivery timelines are estimates only. 

Estimated delivery periods may vary depending on: 

• Location 

• Weather 

• Public holidays 

• Transportation disruptions 

• Regulatory requirements 

AUFL does not guarantee delivery on a specific date unless explicitly agreed in writing. 

 

14. DELAYED DELIVERIES

Delivery delays may occur due to: 

• Weather conditions 

• Natural disasters 

• Public holidays 

• Strikes 

• Political disturbances 

• Traffic restrictions 

• Operational issues 

• Courier partner delays 

AUFL shall not be liable for delays caused by third-party logistics providers. 

Customers are encouraged to monitor shipment tracking updates. 

 

15. FAILED DELIVERY ATTEMPTS

Courier partners may make multiple delivery attempts. 

If delivery cannot be completed due to: 

• Customer unavailability 

• Incorrect address 

• Refusal to accept shipment 

• Restricted access locations 

the shipment may be returned to origin (RTO). 

Additional shipping charges may apply for re-dispatch. 

 

16. INCORRECT SHIPPING ADDRESS

Customers are solely responsible for providing accurate: 

• Name 

• Address 

• Landmark 

• Mobile Number 

• PIN Code 

AUFL shall not be responsible for delays or losses resulting from incorrect information submitted by customers. 

Address changes may not be possible after dispatch. 

 

17. CUSTOMER RESPONSIBILITIES

Customers must: 

• Provide accurate shipping information. 

• Provide a valid contact number. 

• Monitor shipment status. 

• Be available to receive deliveries. 

• Inspect packages upon delivery. 

Failure to comply may result in delays, failed deliveries, or return-to-origin shipments. 

 

18. PACKAGING STANDARDS

AUFL follows reasonable packaging standards to protect products during transit. 

Packaging methods may vary based on product type. 

Special packaging may be used for: 

• Artist Canvas Rolls 

• MDF Canvas Panels 

• Stretched Canvases 

• Bulk Fabric Orders 

Packaging methods are determined by AUFL based on product protection requirements. 

 

19. RISK OF LOSS AND DELIVERY CONFIRMATION

Risk and responsibility for products pass to the customer upon: 

• Delivery acknowledgment, 

• Successful delivery confirmation, or 

• Proof of delivery recorded by the courier partner. 

Courier delivery records shall be considered valid evidence of delivery. 

 

20. DELIVERY OF LARGE OR BULK ORDERS

Large shipments may require: 

• Additional handling 

• Freight services 

• Scheduled delivery appointments 

• Separate logistics arrangements 

Products such as: 

• Large Canvas Rolls 

• MDF Canvas Panels 

• Textile Rolls 

• Institutional Orders 

• Wholesale Shipments 

may have extended delivery timelines. 

Multiple consignments may be used where necessary. 

 

21. FORCE MAJEURE EVENTS

AUFL shall not be liable for delays or failures caused by events beyond its reasonable control, including: 

• Floods 

• Earthquakes 

• Fires 

• Pandemics 

• Epidemics 

• Government restrictions 

• Transportation disruptions 

• Labour disputes 

• Internet outages 

• Power failures 

Delivery obligations may be suspended during such events. 

 

22. LOST SHIPMENTS

If a shipment appears lost in transit: 

• Customers should contact AUFL promptly. 

• AUFL may initiate an investigation with the courier partner. 

• Resolution shall depend on findings from the logistics provider. 

Claims relating to lost shipments must be supported by order details and tracking information. 

 

23. DAMAGED SHIPMENTS DURING TRANSIT

Customers must inspect packages immediately upon delivery. 

Any transit damage should be reported within 48 hours of delivery. 

Customers should provide: 

• Order Number 

• Photographs of package 

• Photographs of damage 

• Delivery details 

Failure to report promptly may affect claim eligibility. 

 

24. PARTIAL DELIVERIES

Certain orders may be shipped in multiple consignments. 

Customers may receive products separately due to: 

• Product availability 

• Packaging requirements 

• Logistics considerations 

• Warehouse allocation 

Partial delivery shall not automatically constitute incomplete fulfillment. 

 

25. DELIVERY RESTRICTIONS

AUFL reserves the right to restrict shipments to: 

• High-risk locations 

• Restricted zones 

• Areas with repeated delivery failures 

• Locations not serviced by courier partners 

Certain products may also be restricted based on logistics limitations. 

 

26. REFUSAL OF DELIVERY

Customers should not refuse delivery except where: 

• Package appears severely damaged 

• Wrong shipment is evident 

Unjustified refusal may result in: 

• Return shipping charges 

• Re-shipping charges 

• Order cancellation fees 

• Restrictions on future purchases 

 

27. SHIPPING FOR B2B AND WHOLESALE ORDERS

B2B and wholesale shipments may be governed by separate commercial agreements. 

Special provisions may apply regarding: 

• Freight arrangements 

• Delivery timelines 

• Insurance 

• Risk transfer 

• Packaging standards 

Bulk orders may be shipped through transport companies, freight carriers, or dedicated logistics providers. 

 

28. LIMITATION OF LIABILITY

To the maximum extent permitted by law, AUFL shall not be liable for: 

• Delivery delays 

• Courier operational failures 

• Missed delivery commitments 

• Business losses 

• Indirect damages 

• Consequential damages 

• Loss of profits 

AUFL’s maximum liability shall not exceed the purchase value of the affected order. 

 

29. CONSUMER RIGHTS

Nothing in this Policy limits consumer rights available under: 

• Consumer Protection Act, 2019 

• Consumer Protection (E-Commerce) Rules, 2020 

• Applicable Indian laws 

Customers retain all statutory rights available under law. 

 

30. DISPUTE RESOLUTION

Any dispute arising from this Policy shall first be addressed through good-faith negotiations. 

If unresolved, disputes shall be subject to the exclusive jurisdiction of competent courts located at: 

Karad, Satara District, Maharashtra, India 

Indian law shall govern this Policy. 

 

31. GRIEVANCE REDRESSAL

Customers may contact AUFL regarding: 

• Shipping issues 

• Delivery complaints 

• Tracking concerns 

• Lost shipments 

• Damaged deliveries 

Grievance Officer 

Name: [Insert Name] 

Designation: Grievance Officer 

Email: [Insert Email] 

Phone: [Insert Phone Number] 

Ajanta Universal Fabrics Limited 

Tasawade MIDC, Karad, Satara, Maharashtra – 415109, India 

 

32. CONTACT INFORMATION

Ajanta Universal Fabrics Limited 

Website: AUFL.SHOP 

Registered Office: 

Tasawade MIDC, Karad, 

Satara, Maharashtra – 415109, India 

Email: contact@aufl.in 

GSTIN: 27AACCA0321R1ZP 

PAN: AACCA0321R 

Udyam Registration Number: UDYAM-MH-30-0000003 

By placing an order through AUFL.SHOP, you acknowledge that you have read, understood, and agreed to this Shipping & Delivery Policy.