RETURN, REFUND & REPLACEMENT POLICY
Last Updated: 6/6/2026
- INTRODUCTION
Welcome to AUFL.SHOP (“Website”), owned and operated by Ajanta Universal Fabrics Limited (“AUFL”, “Company”, “we”, “our”, or “us”), a Public Limited Company incorporated under the laws of India and having its registered office at Tasawade MIDC, Karad, Satara, Maharashtra – 415109, India.
This Return, Refund & Replacement Policy (“Policy”) explains the conditions under which customers may request returns, replacements, exchanges, cancellations, or refunds for products purchased through AUFL.SHOP.
This Policy is intended to comply with applicable provisions of:
- Consumer Protection Act, 2019
- Consumer Protection (E-Commerce) Rules, 2020
- Information Technology Act, 2000
- Indian Contract Act, 1872
- Applicable GST Laws and Regulations
- Other applicable laws of India
By placing an order through AUFL.SHOP, you agree to be bound by this Policy.
- SCOPE OF POLICY
This Policy applies to:
- Retail Customers (B2C)
- Business Customers (B2B)
- Distributors
- Dealers
- Institutional Buyers
- Educational Institutions
- Corporate Buyers
- Wholesale Customers
This Policy applies only to purchases made through AUFL.SHOP.
- DEFINITIONS
For the purpose of this Policy:
“Customer” means any individual or organization purchasing products through AUFL.SHOP.
“Product” means any textile, canvas, bag, panel, roll, fabric, or related product sold by AUFL.
“Return” means sending a purchased product back to AUFL for review.
“Replacement” means supplying a new product in place of an approved defective or incorrect product.
“Refund” means reimbursement of eligible payments made by the customer.
“Business Day” means any day other than a public holiday, Saturday, or Sunday.
- ELIGIBILITY FOR RETURNS
Retail customers may request a return within 7 calendar days from the date of delivery.
To qualify for return consideration:
- The product must be unused.
- The product must be in original condition.
- Original packaging must be available.
- Product labels and tags must remain intact.
- Proof of purchase must be provided.
Returns submitted beyond the prescribed period may be rejected.
- PRODUCTS ELIGIBLE FOR RETURN
Subject to verification and approval, returns may be accepted for:
- Manufacturing Defects
Products containing manufacturing defects identified after delivery.
- Damaged Product Received
Products damaged during shipping or handling.
- Incorrect Product Delivered
Products that differ from the customer’s confirmed order.
- Incorrect Size or Specification
Where AUFL has supplied an incorrect size, dimension, model, specification, or variant.
Approval remains subject to inspection and verification.
- PRODUCTS NOT ELIGIBLE FOR RETURN
The following products are generally non-returnable and non-refundable:
Customized Products
Products manufactured according to customer specifications.
Made-to-Order Products
Products specially produced upon customer request.
Cut-to-Size Fabrics
Canvas, fabric, textile rolls, or materials cut to customer requirements.
Bulk Industrial Orders
Wholesale industrial fabric orders produced or reserved specifically for the buyer.
Clearance Products
Products sold during clearance, liquidation, promotional, or final sale campaigns.
Used Products
Products showing signs of use, alteration, contamination, or damage after delivery.
Misused Products
Products damaged due to:
- Negligence
- Improper storage
- Improper installation
- Mishandling
- Normal wear and tear
AUFL reserves the sole right to determine return eligibility.
- DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
Customers must inspect products immediately upon delivery.
If a product is:
- Damaged
- Defective
- Incorrect
- Incomplete
the customer must notify AUFL within 48 hours of delivery.
The customer should retain:
- Product packaging
- Shipping labels
- Delivery documentation
Failure to report issues promptly may affect eligibility.
- RETURN REQUEST PROCESS
To initiate a return request, customers must submit:
Required Information
- Order Number
- Invoice Copy
- Customer Name
- Contact Information
- Product Details
- Detailed Description of Issue
Supporting Evidence
- Clear photographs
- Video evidence where applicable
- Packaging photographs
- Damage documentation
Requests may be submitted through:
Email: contact@aufl.in
AUFL may request additional information before processing the claim.
- RETURN APPROVAL PROCESS
Upon receiving a request, AUFL may:
- Review submitted evidence
- Contact the customer
- Request additional documentation
- Conduct internal verification
AUFL reserves the right to:
- Approve the request
- Reject the request
- Offer replacement instead of refund
- Request physical inspection
Approval is not automatic upon submission.
- RETURN SHIPPING GUIDELINES
Approved Defective or Incorrect Products
Where AUFL confirms:
- Manufacturing defect
- Shipping damage
- Incorrect shipment
return shipping expenses may be borne by AUFL.
Customer Preference Returns
If AUFL permits discretionary returns for reasons unrelated to defects or errors:
- Return shipping costs shall be borne by the customer.
- Original shipping charges may not be refundable.
Customers must follow AUFL return instructions.
Unauthorized returns may be refused.
- INSPECTION OF RETURNED PRODUCTS
All returned products shall undergo inspection.
AUFL may examine:
- Product condition
- Packaging
- Labels
- Manufacturing defects
- Customer allegations
- Product authenticity
Inspection findings shall determine eligibility for:
- Replacement
- Refund
- Exchange
- Rejection
AUFL’s inspection decision shall be final unless prohibited by law.
- REPLACEMENT POLICY
AUFL may provide a replacement when:
- Product is defective
- Product is damaged in transit
- Incorrect product is delivered
- Wrong specification is supplied
Replacement may be subject to:
- Stock availability
- Product discontinuation
- Manufacturing schedules
If replacement is unavailable, AUFL may offer an alternative remedy.
- EXCHANGE POLICY
Exchanges may be permitted at AUFL’s discretion.
Exchange requests may be considered where:
- Wrong variant was supplied by AUFL.
- Incorrect specification was supplied by AUFL.
Exchanges are not guaranteed and remain subject to product availability.
Customized products and cut fabrics are generally not eligible for exchange.
- REFUND POLICY
Refunds may be approved when:
- Return is approved.
- Replacement is unavailable.
- Order is cancelled before dispatch.
- AUFL determines refund is appropriate.
Refunds shall not be granted for:
- Used products
- Customized products
- Cut fabrics
- Products damaged after delivery
- Ineligible claims
Refunds shall be processed only after verification.
- REFUND PROCESSING TIMELINE
Approved refunds shall generally be processed within:
7 to 15 Business Days
after approval.
Refunds may be issued through:
Original Payment Method
Where technically feasible.
Bank Transfer
Where required by operational or banking limitations.
Actual credit timelines may depend on:
- Banks
- Payment gateways
- Financial institutions
AUFL shall not be responsible for delays caused by third parties.
- CANCELLATION POLICY
Before Dispatch
Customers may request cancellation before shipment.
Cancellation approval remains subject to:
- Production status
- Inventory allocation
- Packaging stage
After Dispatch
Orders generally cannot be cancelled after dispatch.
AUFL Cancellation Rights
AUFL reserves the right to cancel orders due to:
- Pricing errors
- Stock unavailability
- Fraud concerns
- Regulatory restrictions
- Technical errors
- Incomplete customer information
Approved refunds shall be processed in accordance with this Policy.
- CUSTOMIZED AND MADE-TO-ORDER PRODUCTS
Customized, personalized, or specially manufactured products are generally:
- Non-returnable
- Non-refundable
- Non-exchangeable
Examples include:
- Custom-sized canvas products
- Printed products
- Personalized bags
- Special industrial fabric orders
- Customer-specific manufacturing orders
Exceptions may apply only where AUFL confirms manufacturing defects.
- BULK, WHOLESALE AND B2B ORDERS
B2B buyers, distributors, dealers, and institutional customers may be subject to separate commercial agreements.
For such orders:
- Return rights may differ.
- Inspection requirements may differ.
- Refund eligibility may differ.
Claims regarding shortages, defects, or discrepancies should be reported immediately upon receipt.
AUFL reserves the right to conduct independent verification before accepting claims.
- PRODUCT CONDITION REQUIREMENTS
Returned products must:
- Be unused
- Be clean
- Be free from alteration
- Be free from contamination
- Retain original packaging
- Include accessories and documentation
Products failing these requirements may be rejected.
- PACKAGING REQUIREMENTS
Customers must securely package returned products.
The package should include:
- Product
- Invoice copy
- Return authorization reference
- Supporting documentation
Improper packaging may result in transit damage and claim rejection.
- FRAUD PREVENTION MEASURES
AUFL maintains strict fraud prevention protocols.
The Company may investigate:
- Suspicious return claims
- Multiple return requests
- Product substitution attempts
- False damage reports
- Manipulated photographs
- Identity inconsistencies
Fraudulent activities may result in:
- Claim rejection
- Account suspension
- Legal action
- Reporting to relevant authorities
- CHARGEBACK AND PAYMENT DISPUTES
Customers are encouraged to contact AUFL before initiating chargebacks.
The Company reserves the right to contest:
- Unauthorized chargebacks
- False payment disputes
- Fraudulent transaction claims
AUFL may submit documentation to banks, payment processors, and authorities to defend legitimate transactions.
- LIMITATION OF LIABILITY
To the maximum extent permitted by law, AUFL shall not be liable for:
- Indirect losses
- Consequential damages
- Business interruption
- Loss of profits
- Loss of opportunities
AUFL’s total liability relating to a claim shall not exceed the purchase value of the affected product.
Nothing in this Policy limits rights that cannot legally be excluded.
- CONSUMER RIGHTS
Nothing in this Policy shall restrict statutory rights available under applicable consumer protection laws.
Customers retain rights available under:
- Consumer Protection Act, 2019
- Consumer Protection (E-Commerce) Rules, 2020
- Other applicable laws
- DISPUTE RESOLUTION
The parties shall first attempt to resolve disputes through good-faith negotiations.
If unresolved, disputes shall be subject to the exclusive jurisdiction of courts located at:
Karad, Satara District, Maharashtra, India
The laws of India shall govern this Policy.
- GRIEVANCE REDRESSAL
Customers may contact AUFL regarding:
- Return disputes
- Refund issues
- Replacement requests
- Consumer complaints
Grievance Officer
Name: [Insert Name]
Designation: Grievance Officer
Email: [Insert Email]
Phone: [Insert Phone Number]
Ajanta Universal Fabrics Limited
Tasawade MIDC, Karad, Satara, Maharashtra – 415109, India
AUFL shall make reasonable efforts to respond within applicable legal timelines.
- CONTACT INFORMATION
Ajanta Universal Fabrics Limited
Website: AUFL.SHOP
Registered Office:
Tasawade MIDC, Karad,
Satara, Maharashtra – 415109, India
Email: contact@aufl.in
GSTIN: 27AACCA0321R1ZP
PAN: AACCA0321R
Udyam Registration Number: UDYAM-MH-30-0000003
By placing an order through AUFL.SHOP, you acknowledge that you have read, understood, and agreed to this Return, Refund & Replacement Policy.